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Terms & Conditions

Miguel Falcon is a registered trademark.
"It brings great joy to our team's heart when our customers get great satisfaction from our products and services and are also satisfied with the whole shopping experience". We strive to produce high quality products for our customers, so they can enjoy and wear them with pride.

Mission Statement:
“We want to provide the best and highest quality of products for our customers, we want our customers to feel and have the sense of pride and happiness while wearing and owning our products” – Miguel Falcon

Agreement with Miguel Falcon:
By placing an order you are agreeing to purchase a product on our website and agree to the following terms and conditions.
All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible or accountable for. Please see our delivery charges for further information.

Your Contract:
When you place an order with us, you will receive an acknowledgement e-mail confirming the purchase receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be created until we send you a confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Description & Pricing of goods:
Miguel Falcon always tries its best to describe all goods and any services we provide to 100% accuracy. Miguel Falcon reserves the right to remove, change or alter the prices of any item or service at any time; this might be due to sales. All our prices include VAT at the standard UK rate.

Payment:
Payment can be made using any of the methods listed on this web site and will be debited when we have accepted your offer of purchase. All prices are quoted in UK pounds Sterling and include VAT.

No money will be withdrawn from your chosen account unless goods are dispatched and invoiced. Miguel Falcon makes every effort to ensure that descriptions made for every item and the price of goods are 100% accurate. You will be informed as soon as possible in the event of an error or change in pricing or description coming to our attention. You will be notified by email and will have two options if such an error was to occur, you will have the option of either:
(i) confirming your offer to purchase subject to the corrected description or price,
or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.


We currently accept the following methods of payment:
Debit Cards:
Visa Debit / Delta
Visa Electron
Maestro
Solo

Credit Cards:
MasterCard
Visa
American Express

PayPal


Delivery:
All products will be delivered via Royal Mail.

Your right of cancellation:
You have the right to cancel your order at any time up to the end of seven working days after you receive your goods. A working day is any day other than weekends and bank or other public holidays.
For your right of cancellation to be valid, you must give written notice to us by hand, post or email (cancellation@miguel-falcon.com), or at the address shown below, giving details of the goods ordered and (where appropriate) their delivery. It is optional to provide a reason for cancellation.
If you exercise your right of cancellation after the goods have been delivered, you will be responsible for returning the goods to us at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). You must take all reasonable care to ensure that the goods are not damaged in the meantime or in transit.
Once we have received your notification that you are cancelling the purchase, we will give you a full refund within 28 days for the sum that has been paid by you or debited from your credit card or other account for those items with the exclusion of the delivery service.


Returns & Refunds:
Only goods bought from this site (miguel-falcon.com that includes miguelfalcon.co.uk) can be returned. The goods must be returned to the address below within 14 days of your receipt of those goods in the same condition in which they were sent to you (unused condition with original tags still attached) and the returns policy will apply. You will be liable for paying the postage charge for returning non-faulty items. We strongly recommend you obtain a proof of postage of the goods in case of loss. We recommend using a postal service with insurance or tracking systems, as the goods will remain your responsibility until we have confirmation of your return. Note that the delivery cost you originally paid is non-refundable unless we have sent you an incorrect item.
We will normally refund any money received from you using the same method originally used to pay for your goods. If the goods were paid for by using a card which has since been cancelled or has expired, we will send a cheque to your billing address. If we are making a refund, we will usually do so as soon as possible and, in any case, within 28 days of the day on which we received the returned goods in question from you.
If you wish to obtain a refund because of a defect in the goods, you will be refunded in full provided that we are satisfied that the defect is genuine and that we cannot replace the goods within a reasonable period of time.

Prior to returning the item(s):
Please contact us via e-mail:
Email: RETURNS@MIGUEL-FALCON.COM

When shipping your item(s), please include a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment.

**You have 14 days from when your order was received to return the item(s) to receive a full refund. We cannot refund the original shipping charges.


Returns will be processed after the warehouse has inspected items and declares that the items are in original condition.

Please allow 7 business days from when it is delivered for your return to be processed.

NO REFUNDS will be available on sale and discounted items.

Items worn, with stains cannot be returned. If you do ship such items, we will not be responsible for processing and returning such items.



**Shipping & handling are non-refundable for returns.



Trademarks:
All the trademarks, logos, service marks and trade names found on this site are proprietary to Miguel Falcon and that of Miguel-Falcon.com, and any other trademark or logo not owned by Miguel falcon found on this website have been granted to be used on the Miguel-Falcon.com website by the owners.

Brand Protection:
The only way to experience and appreciate Miguel Falcon is by purchasing our products, which you can do so by the one and only online store: www.miguel-falcon.com, any other website that sounds or is similar to ours is not supported by the Miguel Falcon Company unless it is stated on our “links to third parties page”
Miguel Falcon puts all its passion, efforts and thoughts to every designs and productivity to achieve the highest quality apparel. However, we are sure that there will be counterfeiters who will be making cheap knockoffs that are often mistaken for the real Miguel Falcon apparels. The only way to be sure you’re buying genuine Miguel Falcon apparels is to visit our one and only website: www.miguel-falcon.com.
If you believe you have come across or bought a counterfeit Miguel Falcon, or if you see any Goods with our logo somewhere other than our website or one of our stores, let us know. You can email us at: tips@miguel-falcon.com, your help will be much appreciated.

Linking to this Website:
We allow others to link to our home page, provided they do so in a way that is fair and legal and does not damage our reputation or take advantage of it; you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Links to Other Web sites and Services:
Miguel-Falcon.com will contain links to other web sites other than our own. Miguel Falcon does not assume any responsibilities for those sites, the publication of those links are purely for the convenience of our customers. Miguel Falcon does not control the content of these sites and takes no responsibility for their content, nor should it be implied that Miguel Falcon Apparel & Miguel-Falcon.com endorses or otherwise recommends such sites or the products or services offered.

Security & Privacy:
We do & will try our best to maintain a high level of privacy when you are shopping and are at the checkout stage, none of your bank details will be stored and there are no circumstances under which, this information might be passed to a third party.


Cookies:
Cookies are small pieces of information that are sent from your browser to our web server.

On this website, cookies are used to keep track of the items you place in your shopping basket.

We do not store any personal information about any user in the cookie; they are designed only to collect information of an anonymous nature. We will never combine such anonymous information with your personal details or forward it to any third parties.


Contact Details:
We will only contact you in connection with your goods and we will keep you well informed should we have any difficulties providing you with any of the specific goods ordered, to be delivered by your date specified or any other problems that may occur. We will not send you any promotional emails without your permission.
For general or specific enquiries email: Enquiries@miguel-falcon.com
For any information regarding the Miguel Falcon brand: info@miguel-falcon.com
For any type of complaints email: nothappy@miguel-falcon.com


What is Miguel Falcon doing to fight counterfeiters?
Everything we can. We believe that the clothes we make are the best, and we will do whatever we can to prevent counterfeiters from using our name to distribute lower-quality clothing. If you think you've seen counterfeit Miguel Falcon products, let us know. Send us an email at tips@miguel-falcon.com
We reserve the right to make changes to our Web site and these disclaimers, terms and conditions at any time.