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Returns & Refunds Policy

Only goods bought from this site (miguel-falcon.com that includes miguelfalcon.co.uk) can be returned. The goods must be returned to the address below within 14 days of your receipt of those goods in the same condition in which they were sent to you (unused condition with original tags still attached) and the returns policy will apply. You will be liable for paying the postage charge for returning non-faulty items. We strongly recommend you obtain a proof of postage of the goods in case of loss. We recommend using a postal service with insurance or tracking systems, as the goods will remain your responsibility until we have confirmation of your return. Note that the delivery cost you originally paid is non-refundable unless we have sent you an incorrect item.

We will normally refund any money received from you using the same method originally used to pay for your goods. If the goods were paid for by using a card which has since been cancelled or has expired, we will send a cheque to your billing address. If we are making a refund, we will usually do so as soon as possible and, in any case, within 28 days of the day on which we received the returned goods in question from you.
If you wish to obtain a refund because of a defect in the goods, you will be refunded in full provided that we are satisfied that the defect is genuine and that we cannot replace the goods within a reasonable period of time.

Prior to returning the item(s):
Please contact us via e-mail:

When shipping your item(s), please include a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment.

**You have 14 days from when your order was received to return the item(s) to receive a full refund. We cannot refund the original shipping charges.

Returns will be processed after the warehouse has inspected items and declares that the items are in original condition.

Please allow 7 business days from when it is delivered for your return to be processed.

NO REFUNDS will be available on sale and discounted items.

Items worn, with stains cannot be returned. If you do ship such items, we will not be responsible for processing and returning such items.

**Shipping & handling are non-refundable for returns.